Responsible Disclosure
We provide a clear process for customers and researchers to report potential security vulnerabilities in AceiiLab connected products.
Security, Built Into Every Connected Product
Learn how AceiiLab manages product security, receives vulnerability reports, and provides security updates for supported connected products.If you find a potential vulnerability, you can submit a report directly to our security team .
Built With Security in Mind
Security is a core part of every AceiiLab product. We are committed to protecting users through secure design, timely security updates, and responsible vulnerability handling.
Security Updates
AceiiLab provides security updates through firmware and software updates to help protect supported products over time.
Long-Term Support
We publish the defined support period for applicable products and will not shorten the period after publication.
How We Handle Security Reports
When a potential vulnerability is reported, AceiiLab follows a structured process to review, investigate, and resolve the issue responsibly.
Step 01
Report Submitted
Customers or researchers report a potential security vulnerability found in an AceiiLab connected product.
Step 02
Acknowledgement
If contact information is provided, AceiiLab will acknowledge receipt within 7 business days.
Step 03
Assessment
Our team reviews the report, validates the issue, and assesses the potential impact on affected products.
Step 04
Remediation
Where necessary, we prepare a firmware, software, or security update to address the confirmed issue.
Step 05
Closure
The reporter will be informed when the reported issue can be considered resolved, where appropriate.
Security Updates for Connected Products
AceiiLab provides security updates for supported connected products through firmware, software, app, and cloud-service updates during the defined support period.
What Updates Include
- Security patches
- Firmware updates
- App compatibility updates
- Cloud-service security improvements
How Updates Are Delivered
- OTA firmware updates
- AceiiLab mobile app updates
- Backend service updates
- Security-related product improvements
Defined Support Period
The products listed below are covered by the published security update support period.
Product Model
Product Type
Update Method
Defined Support Period
Status
Last Updated
AceiiLab A1Model A1
AI Tennis Training Robot
Firmware / App / Cloud-Service Updates
July 2026 – July2031
Active
July 2026
The defined support period will not be shortened after publication.
If the support period is extended, the updated support period will be published on this page as soon as practicable.
Report a Vulnerability
You can report potential security vulnerabilities in AceiiLab connected products directly to our security team.
Security Contact
support@aeciilab.comReports may be submitted anonymously. No personal information is required to report a vulnerability.
Report by EmailFor general customer support, please use the standard AceiiLab support channel.
View Cyber Security PolicyCan I report anonymously?
Yes. Reports may be submitted anonymously, and no personal information is required.
What information should I include?
When possible, please include the product model, a description of the issue, the potential impact, and steps to reproduce the vulnerability.
What products are covered?
This policy applies to AceiiLab internet-connected products listed on this page, including AceiiLab A1.
What testing is not allowed?
DoS or DDoS testing, physical attacks, social engineering, phishing, data destruction, service disruption, or tests that may impair access to systems or data are not permitted.
When will AceiiLab respond?
If contact information is provided, AceiiLab will acknowledge receipt of the report within 7 business days.
Is this for general customer support?
No. This contact is for security vulnerability reports only. For order, warranty, shipping, or product usage questions, please contact general customer support.