Last Updated: August 13, 2026

Shipping Policy

Overview

At AceiiLab, we are committed to delivering your AceiiLab A1 safely and efficiently. This Shipping Policy explains the shipping process for orders placed on aceiilab.com.

Shipping Destinations

We currently ship to the United States and selected international destinations supported by our logistics partners.

For U.S. orders, AceiiLab A1 is shipped from our U.S. warehouse, and standard shipping is free for eligible U.S. delivery addresses.

For orders outside the United States, products may be shipped from China. Shipping availability, shipping costs, taxes, customs duties, import fees, and estimated delivery times may vary depending on the destination and will be displayed at checkout when available.

For U.S. orders, we currently do not ship to P.O. boxes, APO/FPO/DPO addresses, or carrier-restricted locations. Delivery to Alaska, Hawaii, and other remote areas may be unavailable or may require additional shipping time and fees. If your address is not supported at checkout, please contact us at support@aceiilab.com before placing your order.

Shipping Costs

For eligible U.S. orders, AceiiLab offers free standard shipping.

For international orders, shipping costs, if applicable, will be displayed at checkout before you complete your order.

Any applicable taxes, customs duties, import fees, remote-area surcharges, or local delivery fees are the responsibility of the customer unless otherwise clearly stated at checkout.

Order Cut-off Time

Our order cut-off time is 5:00 PM (UTC+8), Monday to Friday.

Orders placed after 5:00 PM (UTC+8), or on weekends or public holidays, will be processed on the next business day.

Processing Time

Orders are typically processed within 3–5 business days after payment is confirmed, excluding weekends and public holidays.

You will receive a shipping confirmation email with tracking information once your order ships.

Delivery Time

For U.S. orders shipped from our U.S. warehouse, standard delivery typically takes 5–7 business days after dispatch.

For international orders shipped from China, delivery times may vary depending on the destination country or region, customs clearance, carrier service, and local delivery conditions. The estimated delivery time will be displayed at checkout when available.

Delivery times may vary due to weather, carrier delays, customs inspection, incorrect address information, peak-season congestion, remote-area delivery, or other circumstances outside AceiiLab’s reasonable control.

Shipping Carriers

We work with trusted carriers, including FedEx, UPS, USPS, and other logistics partners, to provide safe and trackable delivery.

The carrier used for each order will be selected based on the delivery address, package size, service availability, warehouse location, and shipping method.

Delivery Method

Depending on the product size, shipping destination, and carrier service, deliveries may be made to your doorstep, building entrance, curbside, parcel locker, local pickup point, or another carrier-designated delivery location.

For larger items such as AceiiLab A1, the carrier may deliver the package to the entrance of your address or another accessible delivery point. Please ensure that someone is available to receive and move the package indoors when necessary.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 24–48 hours for tracking information to update after the shipping label is created.

Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and contact information are accurate before placing your order.

AceiiLab is not responsible for failed delivery, delivery delays, return shipping costs, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Shipping Issues

If your order is damaged, lost, delayed, or not delivered as expected, please contact us within 7 days of the estimated delivery date or delivery confirmation at support@aceiilab.com.

Please include your order number, tracking number, and a description of the issue. For damaged packages, please provide clear photos or videos of the outer packaging, shipping label, and product condition.

We will work with the carrier to investigate the issue and provide an appropriate solution, which may include replacement parts, repair support, a replacement shipment, or other assistance depending on the situation.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country or region.

These fees are determined by local authorities and are the responsibility of the customer unless otherwise clearly stated at checkout.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: support@aceiilab.com
Customer Service Hours: 24/7 Customer Service