FAQ
ACEii ONE is an AI-powered tennis training robot designed to move, see, and rally more like a real training partner. It combines AI vision, autonomous movement, ball launch, app control, training modes, and training feedback into one intelligent system.
No. A traditional ball machine mainly feeds repeated balls from a fixed position. ACEii ONE is designed to add movement, court awareness, rally logic, app-based training, and software-supported feedback.
Because the core value is not only launching balls. ACEii is designed around a full training experience: seeing the court, moving into position, supporting rally practice, structuring drills, and helping players review progress.
It means ACEii aims to create a more natural rally rhythm than repeated fixed feeds. It can combine movement, timing, route, spin, speed, height, and app logic to make solo practice feel closer to playing with a partner.
The major advantages are AI vision, autonomous movement, customizable training, preset drills, app control, removable battery, ball bag design, and a training ecosystem that can expand through software updates.
ACEii is built for players who want high-quality practice without always depending on a hitting partner, coach, or fixed training schedule.
The package includes the ACEii ONE tennis robot, ball bag, removable battery, adapter charging cable, and product manual. Final package contents should follow the official order page and user manual.
ACEii ONE supports up to 120 tennis balls, helping users train longer with fewer interruptions.
Choose ACEii if you want more than repeated feeding. ACEii is designed to support movement-based training, AI vision, app control, preset and custom drills, and a more realistic solo rally experience.
The price reflects a more complete system: AI vision, autonomous movement, training logic, app software, removable battery design, ball bag structure, and hardware designed for real court use. It is positioned as a next-generation training robot, not a basic feeder.
If your current machine only feeds from one fixed position, ACEii offers a different experience: movement, vision-based interaction, rally logic, custom drills, and app-connected training.
If your main problem is finding consistent practice time or a reliable hitting partner, ACEii can still be valuable. It helps you make limited court time more structured and repeatable.
ACEii does not replace human match play, but it helps solve the no hitting partner problem by providing consistent practice and more partner-like rally scenarios.
ACEii cannot fully replace a human coach, but it can support training with guided drills, feedback, reports, and future coaching features through software updates.
Check your court access, storage space, shipping region, warranty terms, app compatibility, training goals, and whether you need advanced solo training rather than simple ball feeding.
Yes. Beginners can start with lower speed, simpler placement, quick rally, and preset drills. They do not need to build complex custom programs at the beginning.
Yes. Intermediate players can use preset drills, rally modes, movement patterns, and custom training to improve consistency, footwork, and reaction speed.
Yes. Advanced players can increase speed, spin, interval intensity, route variation, and training difficulty to create more demanding sessions.
Yes, but children should use ACEii under adult supervision. Start with lower speeds, wider intervals, and simple drills.
Yes. Coaches can use ACEii to reduce repetitive feeding workload, create consistent drills, and focus more attention on player technique and feedback.
Yes. Clubs and academies can use ACEii for warm-ups, repeatable drills, technical practice, footwork training, junior programs, challenge sessions, and member training experiences.
The basic setup is designed to be straightforward: place the robot on the baseline, install the ball bag, load balls, install the battery, power it on, unfold the support legs, connect the app, and choose a mode.
Place ACEii at the center of the baseline with the front side facing the court. Make sure the robot is positioned straight toward the court before training.
Yes. ACEii uses initialization to recognize the court baseline. The robot can move along the baseline and use its line-tracking camera to identify the court line before training.
Yes. The support legs should be unfolded before training to improve stability. Make sure there are no obstacles around the robot before unfolding them.
ACEii is designed with portability in mind, including a side handle, pull handle, ball bag, removable battery, and wheels. Move it carefully and avoid unsuitable surfaces.
Check battery level, ball bag installation, ball loading, support legs, court space, app connection, surrounding obstacles, and whether the robot has completed initialization.
ACEii’s AI vision helps the robot understand court lines, players, balls, rackets, gestures, and training scenarios. This supports movement, rally logic, feedback, and training interaction.
No. The vision system is designed to support recognition and decision-making, not only recording video. The goal is to move from simply seeing to understanding training situations.
No. ACEii is designed as a vision-based system, so players do not need to wear extra sensors for basic recognition and training interaction.
ACEii is designed to recognize the player, tennis ball, racket, gestures, court lines, and training space. Feature availability may depend on software version and enabled functions.
Yes. ACEii is designed to support contactless gesture interaction, making it easier to start or control training while staying on court.
Good lighting helps vision-based recognition. For best results, use ACEii in normal court lighting conditions and avoid extremely dark, reflective, or visually blocked environments.
Yes. ACEii uses autonomous movement to reposition during training, creating a more realistic experience than fixed-position feeding.
Movement allows ACEii to simulate a more realistic opponent. Instead of always feeding from the same position, it can move to different positions and create more dynamic training scenarios.
No. ACEii is designed to move based on training logic, selected mode, court positioning, and app settings.
Yes. Real opponents move before hitting. ACEii’s movement helps create a more natural rhythm, timing, placement change, and pressure.
ACEii is designed with support legs and a stable structure, but users should always use it on a suitable court surface and make sure the support legs are deployed before training.
Fast Return is designed for a faster rhythm. When enabled, the robot returns balls more quickly. When disabled, it can move to the landing point before returning, creating a more realistic rally rhythm.
If you are new to ACEii, start with Quick Rally or an easier preset training mode. Choose a lower difficulty first, then increase speed, spin, and placement complexity over time.
Rally Mode is designed for solo rally practice. ACEii helps create a more natural training rhythm so players can practice as if they had a partner on court.
Quick Rally is a simple way to start training. Choose a difficulty level and begin playing without building a complex drill.
AI Adaptive Rally is designed to match training difficulty to your receiving ability, making practice feel more responsive and suitable for your current level.
Preset Training gives you ready-made training categories and difficulty levels, so you can start structured practice quickly without setting every parameter manually.
Preset Training can include baseline skills, net skills, combination and movement, free training, serve and return, and other structured training scenarios depending on software version.
Battle Mode is designed for competitive-style training, helping solo practice feel closer to match pressure or competition with technical models.
Challenge Mode is designed as guided, goal-based training. It helps users complete training tasks and progress through levels.
Ranking Mode adds level ranking and competition elements, making training more motivating and measurable.
Yes. ACEii allows users to create custom training based on specific parameters, training goals, and playing level.
You can customize route, ball speed, spin, ball height, interval, ball count, tracking range, training groups, and drill structure depending on the mode and app version.
Yes. ACEii is designed to support custom training flows, so users can build a more complete session instead of only one single drill.
Yes. Preset modes can be used as a starting point, and users can adjust training details to better match their own level and goals.
ACEii’s app-based system is designed to support training records and parameter-based training. Availability may depend on the app version.
Yes. The community ecosystem is designed to support parameter packs shared by other users, allowing you to download training ideas and use them for your own practice.
Yes. The app is important for setup, device binding, mode selection, training control, custom settings, and software-supported features.
Download the Aceii Lab app from the App Store or Android app store, depending on your phone and region.
Yes. You can use the app to select modes, adjust settings, customize drills, manage training sessions, and view supported records or feedback.
Make sure the robot is powered on, your phone is near the robot, Bluetooth or connection permissions are enabled, and you are using the correct Aceii Lab app.
Yes. ACEii is designed to reduce unnecessary interruptions through app control and supported contactless interactions such as gesture or watch-based control depending on availability.
ACEii is designed as a software-connected training platform, so future improvements can be released through app and software updates.
Battery life depends on training mode. Static feeding can last up to around 8 hours, while dynamic rally training can last up to around 2 hours.
Dynamic rally requires movement, repositioning, launch, vision processing, and control logic, so it consumes more power than static feeding.
Yes. ACEii uses a removable battery design, making charging, replacement, and longer training sessions more convenient.
Align the angled parts correctly, insert the battery in the shown direction, and press it firmly until the lock is secured.
Press both battery locks at the same time to release the battery, then pull it out in the indicated direction.
The robot has battery indicator lights. The light status helps show different battery ranges so you know whether to charge before training.
ACEii is designed for tennis court training. It is best used on flat, clean, and open court surfaces.
Yes, if the indoor court has enough space and the surface is suitable for safe movement and ball feeding.
We do not recommend using ACEii in rain, on wet courts, or in conditions where water may enter the robot. Store it in a dry place after use.
No. Keep the training area clear. ACEii needs space to move safely, and players should make sure no people, pets, or objects are in the movement or ball path.
ACEii is designed with movement and obstacle-related hardware. Still, users should always keep the surrounding area clear before training and follow the manual.
Children should use ACEii under adult supervision. Start with lower difficulty, lower speed, and simple drills.
Use standard tennis balls in good condition. Avoid damaged, wet, heavily worn, or deformed balls because they may affect feeding consistency.
ACEii supports up to 120 balls, but you can load fewer balls for shorter sessions.
Check whether the ball bag is installed correctly, balls are loaded properly, and no damaged or wet balls are blocking the feed path.
ACEii is designed to support different ball outputs such as topspin, backspin, flat balls, and slice-style training depending on mode settings.
Yes. ACEii supports adjustable launch angle and height-based training depending on mode.
Turn off the machine, remove remaining balls, check for debris, clean the exterior with a dry soft cloth, and store it in a dry place.
No. Do not wash the robot with water. Use a dry or slightly damp cloth for exterior cleaning and avoid water entering the machine.
Yes. Check the wheels regularly and remove dust, clay, sand, or debris that may affect movement.
Yes. Keep the camera area clean so the vision system can work properly. Use a soft cloth and avoid scratching the lens area.
Check whether the battery is installed correctly, whether it has enough charge, and whether the power button is pressed correctly.
Check app permissions, phone connection settings, battery level, robot power status, distance from the robot, and whether you are using the correct Aceii Lab app.
Check whether initialization is complete, the support legs are unfolded, the surrounding area is clear, and the selected mode requires movement.
Check ball loading, ball bag installation, ball condition, selected mode, feed path, and whether the machine is paused or waiting for initialization.
Lower the difficulty, reduce ball speed, increase feed interval, simplify placement, or switch to beginner-friendly preset training.
Increase speed, spin, placement variation, interval intensity, difficulty level, or use more advanced custom drills.
Check battery level, app status, obstacle conditions, mode settings, emergency stop, and whether the robot entered a safety or pause state.
Use good-quality balls, confirm court setup, complete initialization, and check whether the selected mode uses random or variable placement.
Shipping time depends on order date, delivery country, inventory status, and pre-order schedule. Customers should check their order confirmation and official shipping updates.
International shipping availability depends on destination country or region. Check checkout availability or contact support before ordering.
Yes. Once the order ships, tracking information should be sent to the email used for the order.
Warranty coverage depends on region, sales channel, and official purchase terms. Keep your order confirmation and product information.
Warranty usually covers manufacturing defects under normal use. Damage caused by misuse, improper setup, accidents, water exposure, unauthorized repair, or modification may not be covered.
Contact support with your order number, device information, issue description, photos, videos, and app screenshots if available.
Return eligibility depends on purchase region, return window, product condition, packaging, and official return policy.
Returned products generally need to be in like-new condition with original packaging, accessories, manuals, and included items.
Products damaged by misuse, improper setup, water exposure, unauthorized modification, or missing parts may not be eligible for return.
Yes. Keep the original packaging during the return and warranty period because it protects the robot during shipping.
Send clear information: order number, product photo, short video of the issue, app screenshots, battery level, and steps already tried.
Check the FAQ, user manual, battery, app connection, ball loading, initialization, and court setup. Then send evidence if the problem remains.
Order number, purchase channel, product photos, short videos of the issue, app screenshots, battery status, and a clear description of what happened.
Use the official support email, website contact form, or app support channel once published. Always include order and device details.
